Mind The Gap

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The 1-Day Diagnostic To Identify Huge Business Growth Opportunities In Your Customer Journey

Build a complete picture of your end-to-end customer journey and identify every touch-point along the way.

This is when things get really interesting as we use this customer journey to map out your biggest opportunities to achieve more of your business goals by comparing your current performance at each point with your customers' expectations and your business goals.

By the end of this innovative, interactive day you will have:

Your complete customer journey.
A diagnostic of your biggest gaps and opportunities for improvement.
An action plan for your quickest wins to close the gaps so you can achieve more of your business goals such as making more sales, attracting new customers, keeping customers, stimulating more customer referrals, reducing marketing costs, increasing staff engagement and more.
Your customer journey is the key to understanding your customers, and delivering the best customer journey at every touch-point is the key to building a successful business.

This program is suitable for businesses at all stages, from well established businesses looking to improve, build and grow, to start ups wanting to get this right.

By the end of this day you will have identified ways to make at least an additional £250 for your business. We guarantee it. In fact, if anyone gets to the end of the day and hasn't seen an opportunity to make back at least the attendance fee, they can ask for a full refund at the end of the day.

This is perfect for businesses of all sizes from one-person to large organisations. If you are a business of 3 or more staff we recommend you booking two or more places in order to get the most accurate insight from this session - as well as the most effective implementation in your business.

Light refreshments will be provided.

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Town Hall Chambers, High Street East, Wallsend, NE28 7AT


Closest Train: Newcastle Central Station Closest Metro: Walllsend

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