Spot The Difference: Customer Service VS Customer Experience

Spot The Difference: Customer Service VS Customer Experience

Author: CXY

21 February 2019

It's so easy to get confused with the difference between Customer Service and Customer Experience, not only do they sound alike but to add to confusion; loads of companies who profess to teach CX also have it all wrong.

At a recent keynote I gave, I asked a lady about her definition of Customer Experience. I share with you what she said and how a change in thinking could mean she will bring in more customers and the ones she brings in are going to keep coming back.


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