Spotting Opportunities For Great CX
One question we get a lot about CX is 'how do I come up with ideas?'. Here's a story about
Spot The Difference: Customer Service VS Customer Experience
What is the difference and why one of these things is the key to growing your business.
4 Elements Of Customer Experience
With the world going gaga for Customer Experience, how does your business perform on the critical areas of CX?
A customer is for life and not just for Christmas
Obsessed With CX
Some organisations are known for providing great customer service but a few others are known for providing amazing Customer Experiences.
Making It Personal
We are “Customers”, aren’t we? Actually, yes, we are, but we are also people, individuals with names.
On the face of it, this is a pretty sensible thing to ask...
The solution is simple: create a company culture emphasizing the customer and a personal touch. “Sure, that’s easy to say.
We are ‘Customers’, aren’t we? Yes, we are, but we are also people.
So Why is CX So Hot Today?
So why has customer experience become such a hot topic today?