Our Purpose is to help others

Its simple really, we love people and we love business.

Get in touch

Our Purpose is to help others

Its simple really, we love people and we love business.

Get in touch

CXY in numbers

£1.4 billion cost savings
12% average profit increase
£2.7 billion: Total profit increase
£1.6 billion: Seven exits
£7.5 billion: Five acquisitions


It’s simple really, we love people and we love business:

Ultimately our reason for being in business is to help others thrive. That’s what gives us that kick.

Our mission is to ensure that every business we work with, at whatever stage, not only “gets through the tough bits” but thrives forever through an intimate understanding of the “customer”.

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Our Relentless pursuit of your success, is where we find not just our competitive sweet spot against the backdrop of a stale and grey consulting industry, but we also find your creative advantage. We discover uncommon truths and exciting revelations that point to unexpected opportunities for creativity, growth and business improvement. Without our laser focus on the customer this simply wouldn’t be possible. You are furnished with an opportunity to drive success in a way that simply hasn’t been possible before. This is the uncommon truth.

The CXY team have worked with some of the world’s largest brands whom accredit us with their transformation, turnaround and success. With extensive experience gained from North America and delivered across all four corners of the world, we have been fortunate to work with some of the industry’s best and the long lasting relationships built mean we continue to work with many of these customers today.

The team is led by Kate Cooper-Fay, a Chartered Director, member of the Professional Board Forum, Fellow of the Institute of Sales and Marketing and who holds an MBA from Cranfield and a degree in Commercial Law. Over the last twenty years, Kate has worked on a range of industry leading repositioning and strategic customer projects, transformational change and turnaround strategies. She excels in identifying an opportunity and is an instinctive trader and idea generator. Kate is an individual who successfully challenges the status quo and consistently maximises the potential of key people, colleagues and customers.

Meet the Team

Kate Cooper-Fay
Kate Cooper-FayCEO
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Louise Taylor
Louise TaylorCOO
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Andrew Howell
Andrew HowellCMO
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Craig Varey MBA
Craig Varey MBAManaging Director
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Carl Richardson
Carl RichardsonHead of Communications
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Professor Dr Phil Klaus
Professor Dr Phil KlausCX Guru
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Future proofing the world.

To democratize management and transformative consulting and make success available to all.


To create a world where business and customer success is simple.

Our mission is to ensure that every business we work with thrives forever: Creating a world where business success is simple; where customer satisfaction is a given not a vision; Where we are able to make business experience rewarding to all.


To help others thrive.

Our Values

  • Relentless pursuit of your success

  • Happiness is fundamental to healthy business

  • Simplifying the complex

  • You and your customers first

  • Challenge the common: We will always question your truth

Free Business Diagnostic

Get in touch today to run through our trademarked discovery diagnostic, access free consulting advice and see how your business can thrive.

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Industries we serve

Transport & Logistics

Retail & Hospitality

Property & Construction

Travel & Tourism

Services & Utilities

Financial Services

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